Return & Refund Policy
At Kwiqdrop, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect or otherwise eligible product, you may request a return or replacement according to the conditions below.
Return Window
Return requests must be submitted within 7 days of delivery.
Requests submitted after this period may not be accepted.
Eligible Returns
A product may be eligible for return if:
- The product is damaged or defective when received.
- You received a different product from the one you ordered.
- The product is missing essential parts or accessories.
- The product does not match the product description in a material way.
The product must generally be unused and returned in its original condition and packaging, with tags, accessories and other included items where applicable.
Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or supplier restrictions.
Non-returnable products will be identified on the relevant product page where applicable.
Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery at:
kwiqdrop1@gmail.com
Please include your order number and clear photographs/videos of the product and packaging. This helps us investigate the issue quickly.
Return Shipping
If the return is approved because the product was damaged, defective or incorrectly supplied, Kwiqdrop will determine the appropriate return process.
For other approved returns, return shipping charges may be the responsibility of the customer.
Refunds
Once an approved returned product is received and inspected, we will process the applicable refund.
Refunds will normally be issued to the original payment method where possible. Processing time may vary depending on the payment provider or bank.
For Cash on Delivery orders, we may request valid bank account or other payment details required to process an approved refund.
Exchanges
Where available, an eligible product may be exchanged instead of refunded, subject to product availability.
Order Cancellation
Cancellation requests should be made as soon as possible after placing the order.
Once an order has been processed, shipped or handed over for delivery, cancellation may no longer be possible.
Contact Us
For return or refund assistance:
Email: kwiqdrop1@gmail.com
Please include your order number, registered contact details and reason for the request.
Kwiqdrop
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